SUMMARY: Responsible for the day-to-day aspects of facility management & maintenance issues related to a retail portfolio. This individual works in tandem with the Owners, the Property Management team, the accounting team, leasing, facilities staff and construction to provide a full range of timely services to tenants and clients. Local travel required.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develops and maintains excellent tenant/owner relationships.

• Develops building cleaning specs, market standards, and helps to negotiate all service contracts.  

• Uses industry knowledge to implement appropriate risk management practices.

• Analyzes building systems, understands operations of such and makes recommendations to ownership as necessary.

• Works with construction team, contractors and subcontractors to coordinate tenant fit ups, maintenance issues, upkeep, or reconditioning of property as specified in management services or lessee's agreement.

• Manages facilities vendors, tracks maintenance issues and ensures that repairs are made in a timely manner. In addition, conducts thorough on-site inspections of properties including roof and parking lots.  

• Reviews work orders and records for repetitive building issues. Proactively resolves these issues prior to tenant awareness. • Further, makes recommendations of when to repair vs. replace HVAC components.

• Manages capital projects for portfolio.  Approves supplies and equipment for use on properties.

• Prepares periodic inventory of building contents and property condition, and forwards listing to owner for review.

• Contacts utility companies to understand potential utility company rebates available.

• Ensures emergency evacuation and life safety systems are effective and up-to-date.  Prepares and distributes emergency procedures brochures to tenants.  Responsible for the implementation of the property management safety policy.

• Maintains tenant request/complaint logs and ensures that responses to requests are performed in a timely fashion.

• Ensures that preventative maintenance programs are in place and being performed.

• Understands policies of insurance on assigned property, including procedures for filing claims and loss prevention reports.

• Assists owners and buyers during due diligence periods and coordinates efforts in a new property takeover.

 

REPORTING RELATIONSHIP:
Reports to the Vice President of Property Management 

 

QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EXPERIENCE: 5 years of commercial and/or retail facility management work experience.

 

COMMUNICATION SKILLS:
Must have excellent interpersonal, verbal, writing skills.

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COMPUTER & MATH SKILLS:
Must be computer literate.  Microsoft Office a plus.  

 

BUSINESS SKILLS:
Prior commercial real estate experience a must. Should have a general knowledge of landscaping specifications, HVAC systems and electrical systems. Must be able to understand owner’s perspective. Must be self-starter and able to work well independently. Should have a strong sense of organization and have the ability to follow through with details.

 

REASONING ABILITY:
Must be able to understand the “big” picture of how the budget, portfolio and customer service work together. Must be able to work through issues by using critical analysis skills related to operational issues.

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PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

 

Please submit your resume to HR@KeyPointPartners.com.

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